Software as a service
Domain
- Self-service multi-tenant application management
Problem
- Build a multi-tenant self-service management engine delivered as SaaS.
- Support customer on-boarding including MSPs and resellers.
- Enable MSPs to create customized service packages for their customers.
Challenges
- Customer on-boarding.
- Enable metering and insights into usage at various levels.
- Multi level hierarchy of users and customized permission models.
- Support entitlements at all service execution points.
- Audit all changes and enable authorized change management.
Solution
- Multi-tenant aware software architecture.
- API driven model to enable integration.
- Define granular resource and features metering.
- Custom permission model.
